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Website:
The OFFICIAL Chocolate Chocolate
Chocolate Company wholesale website is
http://wholesale.chocolatechocolate.com.
Email:
Email is the most efficient way
to contact the Chocolate Chocolate Company Wholesale
Division. The official email contact is:
wholesale@chocolatechocolate.com.
Email should be responded to within 1 business day.
Orders:
Chocolate Chocolate Chocolate Company must approve all
wholesale customers prior to ordering. Chocolate
Chocolate Chocolate Company must have a credit
application on file for all customers before any order
will be released from the factory. Order minimum
is $150.00 (does not include freight charges).
Shipping:
MOST shipping occurs on Monday and
Tuesdays. In order to prevent melting, chocolates
cannot be 'In Transit' over the weekend. Most
orders will arrive within 3 days of shipment, however
expedited shipping is available for an additional fee.
Ice packs and Styrofoam coolers will be used in warm
weather climates for additional charges.
Out of Stock/Backordering:
All products
are made fresh after the order is placed. In the
event of a product being out of stock, the product will
be removed from the order and marked out of stock.
Once the product arrives, customers have the option to
reorder after notified by Chocolate Chocolate Chocolate
Company customer service.
Samples:
New product samples are available for
existing wholesale customers per order. For new
customers, all samples are to be pre-paid in wholesale
prices and
credited off the first wholesale order.
(During
Warm Weather Shipping, Ice Pack and Cooler Charges may
apply)
Payment:
All orders must be paid by Credit
Card or Check. Wholesale customers with approved
credit are eligible for NET 30 day terms on invoices
after 3 months of payment by credit card. Credit Cards accepted are: Visa, Master Card, Discover
and American Express. Invoices not paid within 30
days incur a penalty of 2.5% for every 10 days not paid.
Invoices not paid after 90 days will be in default
unless approved by Chocolate Chocolate Chocolate Company
customer service. Customers who use a check
without established credit must wait until the check
clears before the product ships.
Price Changes:
Chocolate Chocolate Chocolate
Company reserves the right to change prices without
notice. Price lists will always be available on
Chocolate Chocolate Chocolate Company's secure wholesale
site. (http://wholesale.chocolatechocolate.com)
Returns:
Returns are only allowed for damaged
products. Shipping damage must be filed with UPS.
Downloads/Resource Center:
The Resource Center page is reserved for active Chocolate
Chocolate Chocolate Company wholesale accounts.
All files inside the downloads page are to be used
solely for assistance in the resale of Chocolate
Chocolate Chocolate Company products and cannot be used
for any other vendors. Active wholesale customers
will have free access to the downloads page but must not
share this information with any other third party.
Non-compliance with the download terms will result in
loss of account privileges |